Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal Information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Separate and Independent Controller means each party is a distinct Controller with regard to Personal Data and determines its independent legal basis for the processing of Personal Data received.
Information Collected and Method of Collection
Information (including Personal Data and Personal Information) collected is relevant for the purpose for which it is to be used and, to the extent necessary, TapResearch takes reasonable steps to ensure that data is reliable for intended use, accurate, complete, and current.
Personally Identifiable Information and Personal Data you provide to us: We collect information that you submit to us voluntarily through the Services.
Profile and Respondent Screening Data
If you choose to register for an account, we collect the following information from you:
Before you fill out a survey, we ask that you also create a user profile to help us match you with a survey. When you fill out a user profile, we collect additional information from you, including demographic information such as postal code, gender, marital status, education, ethnicity/race (where permitted by applicable law), employment related information, and non-personally identifiable information on household members, household income, age, etc.
When you consent to our collection of your Personal Data, we act as a Controller of that data whether collected on our Websites and Platform, through our Services, or received from our customers. Customers may receive Personal Data collected pursuant to your participation in surveys either on or off of our Websites or Platform and as such, our customer is a Separate and Independent Controller of that data.
We contractually limit the usage and sale of Profile and Technical Data by our third-party partners or customers involved in the survey experience. You would need to directly consent for any further resale by those third-parties.
Occasionally, we host surveys for our survey partners and collect the information submitted through these surveys. We do not own this information and any information you choose to provide is used in accordance with the survey partner’s privacy practices and direction to us. In this scenario, TapResearch acts a Processor.
If you provide us with comments, suggestions, recommendations or other feedback pertaining to our Services (collectively “Feedback’), you understand that we may (although we have no obligation to do so) retain, disclose, use, or otherwise commercially exploit that Feedback in connection with any or all of our Services without any compensation or consideration to you.
We may collect certain information from our developer partners at the time of registration and in connection with your use of the Services, including your name, email address, company name, app title(s), as well as financial information such as Tax ID, VAT or sales tax registration number or any other relevant tax number and payment information (e.g., bank account and routing number for ACH purposes).
How We Use Your Information
Where required by law, we obtain your prior opt-in consent at the time of collection for the processing of (i) personal data we collect as a Controller pursuant to The General Data Protection Regulation (GDPR) (EU) 2016/679 (ii) personal information for marketing purposes and (iii) personal information deemed sensitive pursuant to applicable law.
You can opt-out and instruct us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us at email@example.com. Under the Privacy Shield provisions, it is your right to access, correct, or delete your personal data. If you wish to do so, please contact firstname.lastname@example.org.
You may also withdraw any consent you previously provided to us, or object at any time on legitimate grounds to the processing of your personal information by contacting us at www.tapresearch.com/support or by sending an email to us at email@example.com. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of certain products, Services, surveys or promotions we may offer.
Sharing Your Information
We will not otherwise sell, license or share your personal information to/with any other party(s) for commercial purposes, except as described below:
We may use and disclose information that does not identify or otherwise relate to an individual for any purpose, except where we are required to do otherwise under applicable law. Please see our subprocessor webpage to view a current list of subprocessors and subscribe to be updated when there are changes to the list.
In using our services, you are authorizing us to store copies of your qualifying answers (so you do not have to enter and re-enter the same information over and over again upon returning to our site) and are directing us to to share the personal information you enter with our market research customers whose surveys you qualify to take.
Children and Minors
All Users: The Services are not intended for children under the age of 13 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 13. No one under age 13 may provide any personal information to us or on our Website.
For EU users: The Services are not intended for children under the age of 16 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 16 from the EU.
If you are a parent or legal guardian who discovers that your child has provided us with any of the foregoing, you may contact us at firstname.lastname@example.org, and we will promptly delete such information from our files. If you believe we might have any information from or about a child under 13 or 16 (in the EU), please contact us at email@example.com.
We attempt to safeguard and protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, through maintenance and use of reasonable security measures. However, please bear in mind and be aware that unauthorized entry or use, hardware or software failure, and the inherent insecure nature of the Internet, among other factors, may potentially compromise the security of your information at any given time. As such, we cannot make any guarantees as to the security of your information.
Location of Data
EU-US Privacy Shield
To learn more about the Privacy Shield program, and to view our registration , please visit https://www.privacyshield.gov/. To see a list of organizations participating in the Privacy Shield program, please visit https://www.privacyshield.gov/list .
California Consumer Privacy Act (CCPA)
California consumers have the following additional rights:
Third Party Links, Websites, and Services
Changes and Updates
Requests and Contact Information
Attn: Data Privacy & Information Protection Officer
1010 El Camino Real, Suite 300, Menlo Park, CA 94025
For EU citizens, please use our Respondent support dashboard or email requests to firstname.lastname@example.org
TapResearch has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. TapResearch acknowledges that, under certain circumstances, you may be able to invoke binding arbitration. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint for more information and to file a complaint.